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April 17, 2008

The Impact of Social Media on Sales, Support, Marketing, and Branding


Over at the Sun Microsystems small and medium business site, I published an interview with Josh Bernoff about his new book (co-authored with Charlene Li) called Groundswell: Winning in a World Transformed by Social Technologies. In this interview he discusses the impact of social media on sales, support, marketing, and branding. He and Charlene are big wheels at Forrester, so this is recommended reading people in any kind of web marketing role. Click here to read the interview to learn about topics such as why the CEO of a publicly-traded company probably can’t write an interesting blog.


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